FREQUENTLY ASKED QUESTIONS
| On-Line Store
Inquiries: |
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| DVD Operation
& Compatibility |
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| Product replacement
and exchange |
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| Reselling Etravel Videos |
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Q: Is shopping
on-line safe?
A: We
choose PayPal for YOUR SECURITY - no credit card
information is Ever stored on our server! Read
more on how it works...
If you do not feel comfortable using the internet,
you may also purchase our titles from a store
in your area. Check out our Store
Locator Page.
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Q: When will I receive my order?
A: Product deliver varies,
please refer to our shipping
page for delivery lead times.
Please note, shipments may be delayed due to
weather conditions, distance from our warehouse,
or post office strikes. In case of post office
strikes, Etravel Video will make alternative
shipping arrangements, nevertheless delays may
occur.
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Q: I have difficulty ordering through
the on-line store.
A: If you experience difficulty
placing an on-line order, or if you do not feel
comfortable giving out your credit card number
over the internet, or if you would rather talk
to a person, By all means, contact
us. We will be glad to serve you.
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Q: How do I play my DVD?
Instructions for playing Fireplace in a Box
DVD and Aquarium in a Box DVD:
- Power up your TV and your DVD player.
- Make sure the TV is on the appropriate channel.
- Open the DVD tray.
- Pop the DVD out the amaray case, holding
it by the outside rim.
- Place the DVD – picture-side-up –
onto the DVD tray.
- Close the DVD tray and wait for the DVD
menu to come up on your TV Screen.
- Using the arrow keys on your DVD remote,
choose “PLAY” for a one-hour play
of the DVD or “PLAY LOOPING” for
a continuous play of the DVD.
- After selecting your desired play mode,
press the ENTER / SELECT BUTTON on your DVD
remote control and enjoy the show.
- To interrupt continuous play at any time,
press the MENU BUTTON on your DVD remote control.
- To remove the DVD from your player, press
the STOP BUTTON, then the EJECT BUTTON on
your DVD remote control. Pick up the DVD by
the rim and place it in its case.
- Store the DVD in the amaray case to prevent
damage.
Instructions for playing the destination DVDs:
- Follow the instructions above until Step
6.
- Using the arrow keys on your DVD remote,
choose your preferred language from the Language
Menu.
- Once the selection cursor is on the appropriate
language, press the ENTER / SELECT BUTTON
on your DVD remote control and enjoy the show.
- The Language Menu of the Destination DVD
will continue looping until you select and
play the language of your choice .
- If the DVD starts playing a language different
than the language of your choice, simply press
the MENU BUTTON on your DVD remote control
to return to the Language Menu.
- To interrupt DVD play at any time, press
the PAUSE or STOP BUTTON to pause the DVD,
or the MENU BUTTON to return to the Language
Menu.
- For removing the DVD from the DVD player,
follow Steps 10 and 11.
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Q: What is the difference between PLAY
and PLAY LOOPING?
The “PLAY” option plays the DVD
only once, which is a total of 60 minutes of
viewing.
The “PLAY LOOPING” option plays
the DVD continuously until stopped.
Use the “PLAY LOOPING” option for
a convenient continuous play of the Fireplace
in a Box DVD and the Aquarium in a Box DVD.
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Q: The INTRODUCTION PAGE on the destination
DVD repeats itself and will not continue. Is
the DVD defective?
A: The DVD is not defective.
The Introduction Page is the LANGUAGE MENU of
the Destination DVD.
The Language Menu of the Destination DVD will
continue looping until you SELECT and PLAY the
language of your choice.
Use the arrow keys on your DVD remote to choose
your preferred language from the Language Menu.
Once the selection cursor is on the appropriate
language, press the ENTER / SELECT BUTTON on
your DVD remote control and enjoy the show.
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Q: I have difficulty playing a DVD outside
of North America . I am getting a black-and-white
image, or no image at all.
A: Daval’s DVDs are region-free
encoded for playback in all countries.
The DVDs are in NTSC format, a North-American
format, which is compatible world-wide if used
with the proper equipment.
DVD players and Television sets play an important
role in DVD compatibility. OLDER DVD players
and TVs transmit only certain format information
from the DVD, resulting in a black-and-white
image. Newer DVD players are compatible with
several DVD formats.
If you have access to a computer, we suggest
that you view the DVD on the computer. Since
computers do not have broadcast format configurations
and limitations as DVD players and Television
sets, the picture should come through accurately.
If the DVD plays on your computer, that means
your DVD player or your TV may be older and
thus incompatible with newer standards in DVD
technology.
You may choose to view the DVD on your computer.
Click here to contact
us.
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Q: My DVD does not play .
A: Daval’s DVDs are of
the highest quality and DVD defects are rare.
If your DVD does not play, please look for
answers in the DVD Compatibility section.
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Q: I bought a DVD that does not work, how do
I get a replacement?
A: First, please review the
information in the DVD Compatibility Sections.
If you have determined that you have a defective
DVD, please follow the following steps:
- Product purchased from a retailer:
- You kept your receipt
- If you bought the product from a
retailer and still have your receipt,
please contact the retailer directly
for refund or exchange of the product.
- You do not remember the store from
which you purchased the product
- If you do not remember the store
from which you purchased the product,
search through our list
of retail stores for contact information.
- You did not keep your receipt
- Product purchased directly from
Etravel Video via the on-line store or over
the telephone
- If you purchased the product from Etravel
Video directly, please e-mail Etravel
Video. Please provide :
- the details of the problem
- your order number
- your name and shipping address
- Click here for our contact
information.
Q: If I have
a travel website, can I refer business to
Etravel Video and make money?
A: Yes we have an affiliate
program and you can apply to become one of
our partners. After we've approved your application
you will receive unique links that tracks
converted sales and you receive commission
money. Read more on our affiliate program
here.
Q: I have a
retails store on an online store - how can
I resell DVD's?
A: You can stock our products
and become a reseller. Read
more on how to become a retailer.
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